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Privacy Policy

Last updated: November 25, 2025

At Cheshire Plumbing & Building Ltd (“we”, “us”, “our”), we are committed to protecting your personal information and ensuring your privacy is respected. This policy explains what data we collect, how we use it, and your rights under UK data protection laws (including GDPR).

1. Information We Collect

Personal Information

We may collect the following when you contact us or request services:

  • Name

  • Telephone number

  • Email address

  • Address

  • Any additional details you provide in forms or messages

Technical & Usage Data

We automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

Cookies & Analytics

We use cookies and third-party analytics to understand website performance and visitor behaviour. Details are outlined in our Cookie Policy below.

2. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide quotes

  • Deliver and improve our services

  • Enhance website performance and user experience

  • Analyse visitor behaviour and service demand

  • Ensure website security and functionality

We only process your data where we have a lawful basis to do so.

3. Cookies

Our website uses cookies to:

  • Enable core website features

  • Improve speed, usability, and navigation

  • Track visitor behaviour through analytics tools

  • Personalise content or advertising where applicable

You can manage or disable cookies at any time in your browser settings.

For full details, please see our Cookie Policy.

4. Data Sharing

We do not sell your personal data.

We may share data only with:

  • Trusted service providers who support website functionality (e.g., analytics services)

  • Legal authorities if required by law

All third-party partners must comply with GDPR and process data securely.

5. Data Retention

  • Contact information is retained only as long as necessary to handle your enquiry or provide services.

  • Analytics data is kept as per industry standards for performance tracking.

  • We do not retain personal data longer than legally required.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Object to or restrict data processing

  • Withdraw consent for cookies or marketing

  • Request data transfer (where applicable)

To exercise these rights, contact us using the details below.

7. Security Measures

We implement appropriate technical and organisational safeguards to protect your information from:

  • Unauthorised access

  • Loss or damage

  • Misuse or alteration

Although no system is completely secure, we continually review our measures to ensure robust protection.

8. Updates to This Policy

We may update this policy occasionally. The latest version will always be available on our website.

9. Contact Us

Cheshire Plumbing & Building Ltd
Mead Rd, Padgate
Warrington, WA1 3TN

Phone: 07783 418203 or 07445 681415
Email: click here